We Do Not Accept Returns.
1) All the product images are original images of products that we ship to you. We expect that the client is satisfied before proceeding with payment, thereby we do not offer refund.
2) We assume that the client is satisfied & agreed to the policy before making payment. Hence we are confident and completely assure the quality of products we serve. Also considering hygiene issues. We do not offer Return/Exchange of any product.
3) In case of any defect/product missing/wrong product received the client must logged a complaint within 24hours of receiving the products.
4) In order to claim the defect/missing product/wrong product an unboxing video would be considered as a proof. The video must be shot while unboxing the parcel with no pause/Edits.
5) The complaint must be logged in the given time bound. After which no issues will be considered.
Contact us at salesmtcpack@gmail.com for questions related to refunds and returns.
At Merchant Trading Corporation, we want you to be completely satisfied with your purchase. If you’re not satisfied with your purchase, we accept returns within 7 days of the purchase date. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.
To initiate a return, please contact our customer service team via email with your order number and reason for return. Our team will provide you with a return authorization number and instructions on how to send the item back to us. First you have to send parcel on our mentioned address.
Please note that the customer is responsible for the cost of return shipping. We deduct 250rs for maintenance and 150rs for courier charges. We recommend that you use a shipping method with tracking and insurance, as we are not responsible for lost or damaged items during the return shipping process.
Once we receive your returned item and verify that it is in its original condition, we will issue a refund to your original payment method or provide you with store credit for the purchase price of the item. Refunds may take up to 15 business days to process.
Payment refund by Bank Transfer. We are not providing cash back.
Once the refund is processed, it will be back to the source within 5-7 Business working days
If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team.
